Common Queries

Shipping Information

Once your order is received, we will await the payment for the order. While making payment please do ensure that you put down the order number on the payment so we can match with the customer. This is absolutely essential otherwise it will result in delays in shipping your order!

For deliveries we use the couriers Fastway, Startrack and Australia Post. All parcels will be delivered to the provided address and will require a signature on receipt. it is recommended to provide a work address for delivery if no one is home during business hours as the parcel can not be left unattended.

Postage and handling for domestic orders

standard shipping within Australia
Your Location Per parcel < 5Kg. Per parcel > 5Kg.
Within Brisbane Metro area $7.00 $9.00
Gold and Sunshine Coast Areas $9.00 $11.00
Major Cities and Towns $12.00 $14.00
Regional Areas * Please call us for charges
* Shipping costs are based on the weight and volume of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.